Flexible Model

Our highly flexible support model provides you with cost-effective access to technical consultancy as well as technical systems support. You may call time from your support package to deliver any It related work you may require including short projects, product installation and product and infrastructure configuration. Our flexibility enables you to select the appropriate mix of telephone, remote, on-site and application support to complement your existing team. We can also take on all of your support if you do not have a local IT department or resource.

Reliable Support

Our support packages are designed to meet your requirements and be kind to your budget. We ensure that you only pay for what you need. We provide you with a monthly statement of support usage, support incidents raised, cleared and outstanding.

24/7 Support

Remain confident that you will receive dedicated technical support whenever you need it. Our dedicated support desk is manned 24/7 for immediate technical assistance.

Remote Monitoring

Using the latest Remote Monitoring and Support technologies, Everslea can provide you with peace of mind, knowing that your key systems will notify us when problems occur, in many cases before your users notify you! Remote monitoring enables us to provide you with a proactive support model meaning that we are often able to fix problems before they become noticeable to your users.